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The Drainage Experts

FAQ

Our drain unblocking service starts from just £80+VAT and there’s no hidden callout charges!

9 times out of 10, our fixed price £80+VAT drain unblocking service is all that is required to unblock your drain.

The cost of unblocking a drain can sometimes vary based on factors such as the severity of the blockage, the complexity of the issue, and the specific treatment required. If we need to carry out enhanced treatments to clear your blocked drain, we will always provide a no obligation quote prior to carrying out any such service so there’s never any nasty surprises!

No – We don’t charge callout fees! 

Our pricing is fully transparent and we’ll always provide a clear, competitive quote prior to carrying out any work. We’ll never carry out work without your full approval of our costs. 

Royal Flush Drainage understand that a blocked drain can be extremely problematic and potentially damaging to your home or property. For that reason we operate 24 hours a day, 7 days a week, all year round, attending most emergencies within a matter of minutes* (depending on your location). 

For less urgent drainage problems, we’ll still aim to visit you and carry out our drain unblocking services same day. 

Most drains can be cleared within a few minutes of diagnosis and treatment. Some more stubborn drain blockages may take a little while longer but we’re typically in and out in 20 minutes or less!

Yes – absolutely!

We are a 24/7 emergency drain unblocking company that is truly 24 hours a day, 7 days a week. Whatever the problem, give us a call, any time of day, noon or night, and we’ll get out to you in no time at all!

We unblock toilets. We unblock kitchen sinks. We unblock showers, baths, outside drains, gutters, just about anything vital to draining away water. If it’s blocked, we’ll unblock it! If you’re not sure what the problem is, call us today and we’ll diagnose the problem in no time.

For private properties, homeowners are usually responsible for the maintenance and repair of drains within the boundaries of their property. If a drain cover is broken within the confines of private land, it is the responsibility of the property owner to address the issue.

If you’re uncertain about who is responsible for a broken drain cover in or around your property, contacting your local water board or council can help clarify the situation.

Whether broken drain pipes are covered by homeowners insurance depends on the specific policy and the circumstances surrounding the damage. In many cases, standard homeowners insurance policies may cover sudden and accidental damages, including those caused by events such as burst pipes. However, coverage may not be guaranteed for issues resulting from lack of maintenance or gradual wear and tear.

It’s crucial to review your homeowners insurance policy or contact your insurance provider to understand the extent of coverage for broken drain pipes. Some policies may cover not only the repair or replacement of the pipes but also damage to property resulting from the plumbing issue.

Regular maintenance and prompt action in the event of a problem can positively influence the outcome of an insurance claim. Always consult with your insurance provider for specific details regarding coverage and to ensure you have the appropriate protection for your property.

The time it takes to fix a collapsed drain can vary depending on several factors, including the severity of the collapse, accessibility of the damaged area, and the chosen repair method. In some cases, a relatively straightforward repair may take just an hour or so, while more complex issues could extend the process to several hours or even a matter of days. 

Trenchless repair solutions, such as pipe relining can expedite the process considerably, as they require less excavation than traditional methods.

Before starting any drain repair works, we’ll always carry out a full assessment of the problem and provide an accurate quote, with timescales, for any required repair works.

The cost of drain repair can vary widely depending on several factors, including the extent of the damage, the location of the issue, and the chosen repair method. Simple repairs such as fixing minor leaks or clearing blockages may be more affordable, while extensive damage requiring complex solutions could be more expensive.

Basic repairs can start from £100+VAT as a rough estimate but can increase for more significant issues. More extensive repairs, such as drain pipe relining or replacing sections of pipework will typically cost more, however, we’ll always provide an accurate quote prior to repair work commencing. 

The cost of drain relining can vary depending on several factors, including the length of the damaged section, the diameter of the pipe, and the accessibility of the compromised site. Drain relining typically starts from £150-200+VAT but can increase depending on the severity of the problem.

While drain relining may seem more expensive upfront than potential excavation methods, it often proves cost-effective in the long run. It minimises disruption to the surrounding area, requires less labour, and can extend the lifespan of the repaired drain. Royal Flush drainage will always provide you with a comprehensive quote to cover all aspects of the drain relining process and there’s never any hidden charges.

A newly relined drain can last for as long as a brand new drain pipe! Such is the quality of the drain relining materials we use, with regular maintenance relined drained will serve honourably for several decades. 

Proper use of your drain system, such as avoiding the disposal of harmful substances and chemicals can contribute to prolonging the life of the relined drain.

Regular inspections and maintenance checks can help identify and address any issues promptly, ensuring the continued functionality of the relined drain. Overall, drain relining is considered a durable and long-lasting solution for repairing damaged pipes.

Identifying a broken drain pipe is crucial to prevent further damage and address the issue promptly. Here are some signs that may indicate a broken drain pipe:

  • Unpleasant Odours: Foul smells emanating from drains or in the vicinity of the plumbing can be a sign of a broken pipe, allowing sewer gases to escape.
  • Slow Drainage: If water takes longer than usual to drain from sinks, showers, or toilets, it could indicate a partial or complete blockage caused by a broken pipe.
  • Water Pooling: Puddles of water around your property, especially in areas near where drain pipes run, may suggest a leak or break in the drainage system.
  • Sinkholes or Depressions: Sudden depressions or sinkholes outside your home can be caused by soil erosion resulting from a broken underground drain pipe.
  • Unexplained ‘Lush’ Grass Patch: An unusually green or lush patch of grass or vegetation in your garden may be a sign of leaking water from a broken drain pipe.
  • Strange Sounds: Gurgling, banging or bubbling sounds from drains when using water fixtures could indicate air escaping through cracks or breaks in the drain pipes.
  • Visible Cracks or Damage: Inspect visible drain pipes for signs of cracks, fractures, or structural damage.

If you notice any of these signs, call Royal Flush Drainage today. Don’t wait for the issue to go away on its own – Ignoring a broken or damaged drain pipe can lead to more extensive and costly issues over time.

The cost of a CCTV drain survey can vary depending on factors such as the length of the drain, the complexity of the system, and the location of the property.

For more complex systems or larger commercial properties, the cost can increase. Additionally, the inclusion of a detailed report and recommendations for any necessary repairs can affect the overall cost.

A CCTV drain survey involves the use of a small camera attached to a flexible rod or cable that is inserted into a drainage system to inspect its condition and identify any issues. Here’s an overview of the process:

  • Insertion of Camera: A high-resolution, water-proof camera is introduced into the drain or nearest access point. This camera is mounted on a special cable rod which allows it to navigate through your drain pipes.
  • Real-Time Inspection: The camera provides real-time video footage, providing us with a thorough examination of your drain’s interior. This allows us to identify blockages, leaks, cracks, root intrusions, and other potential issues.
  • Detailed Reporting: As the camera moves through the drain, it records footage that can be used to create a detailed report. This report can include information about the condition of the pipes, the location of any problems, and subsequent recommendations for necessary repairs or maintenance.
  • Problem Identification: The survey helps identify issues such as blockages, structural damage, misalignments, and the overall condition of the drainage system. This proactive approach allows for early detection and intervention, preventing more significant problems in the future.

CCTV drain surveys are valuable for both residential and commercial properties. They provide an accurate and non-invasive method for assessing the health of drainage systems, allowing for targeted and cost-effective repairs.

CCTV Drain Surveys can be relatively quick to carry out depending on the size and complexity of the system. Larger homes or commercial properties will typically take longer and may require access through different points around the property. A CCTV Drain Survey can be used to identify a blocked drain pipe which may take a matter of minutes to locate the problem. 

The cost of gutter cleaning can vary based on factors such as the size of the property, the height and accessibility of the gutters, and the extent of debris buildup.

  • Property Size: Larger homes typically have more extensive gutter systems, and cleaning costs may be higher.
  • Gutter Height: If the gutters are situated at an elevated height, requiring special equipment or safety measures, the cost may increase.
  • Extent of Debris: If gutters are heavily clogged with debris, it may require more time and effort to clean them thoroughly, affecting the overall cost.
  • Frequency of Service: Regular maintenance may cost less than a one-time cleaning, as routine cleanings help prevent excessive buildup.

To get an accurate quote contact Royal Flush Drainage today. We can assess the details of your property and provide a tailored estimate based on the scope of the work required. Regular gutter cleaning is essential to prevent issues such as water damage and structural problems.

As a general guideline, gutters should be cleaned at least twice a year to keep them in tip-top condition – once in the spring and once in the autumn. However, some situations may require more frequent cleanings. Here are some considerations:

  • Nearby Trees: If your property is surrounded by trees, especially those that shed leaves or seeds, more frequent gutter cleaning may be necessary.
  • Climate: Homes in areas with heavy rainfall or frequent storms may experience more rapid gutter buildup. Regular inspections and cleanings can help prevent water damage.
  • Wildlife Presence: Properties with overhanging branches or near bird nesting sites may accumulate additional debris, requiring more frequent gutter maintenance.
  • Gutter Guards: If you have gutter guards installed, they can reduce debris buildup and extend the time between cleanings. However, periodic checks are still necessary to ensure the guards are functioning correctly.

Regular gutter maintenance is essential to prevent clogs, water damage, and structural issues. If you notice any signs of blockage, overflowing water or damp patches on your home’s walls, it’s advisable to clean the gutters promptly, regardless of the scheduled maintenance times.

Several signs indicate that your gutters may need cleaning. Regularly checking for these signs can help you address gutter maintenance before more severe issues arise. Here are common indicators that your gutters may need cleaning:

  • Overflowing Water: If water overflows from the gutters during rain, it suggests a blockage preventing proper drainage.
  • Sagging Gutters: Excessive debris, such as leaves and twigs, can add weight to the gutters, causing them to sag or pull away from the structure.
  • Visible Debris: If you see debris, plant growth, or nesting materials in the gutters, it’s a clear sign that a cleaning is overdue.
  • Stained Walls or Exterior: Water stains on the exterior walls of your home may indicate overflowing gutters or leaks caused by blockages.
  • Pooling Water: Puddles or standing water around the foundation of your home can result from blocked gutters preventing proper drainage.
  • Mold or Mildew: Excess moisture from clogged gutters can contribute to the growth of mold or mildew on the exterior of your property.
  • Birds or Pests: Nests or signs of pest activity in your gutters indicate the need for cleaning and potentially additional maintenance.
  • Interior Leaks: Water stains on ceilings or walls inside your home may be a result of water overflowing from clogged gutters.

If you notice any of these issues, don’t ignore the warning signs any longer as doing so could cause costly damage to your property – call Royal Flush Drainage today for a free gutter cleaning quote. 

Gutter cleaning times can vary depending on the size and height of the property and the amount of debris that needs clearing. For smaller homes of 1-3 bedrooms, cleaning can take around an hour, again depending on the amount of build up and the accessibility of the gutters. 

Larger properties or homes with severe debris build up can take 3 hours or more so it’s often best to schedule half a day to complete the works. 

The best way to determine how long gutter cleaning will take is to give us a call so we can provide a clear and competitive quote along with provisional timescales.

The cost of pipe descaling can vary depending on factors such as the length and diameter of the pipes, the extent of scaling or buildup, and the specific method used for descaling. Several factors can influence the overall cost:

  • Pipe Size and Length: Larger pipes or longer sections may require more time and resources for descaling, impacting the cost.
  • Extent of Scaling: The severity of scaling or buildup within the pipes can affect the complexity of the descaling process and, consequently, the cost.
  • Type of Descaling Method: Various methods, such as chemical descaling, mechanical descaling, or hydro jetting, may be employed. The required treatment can influence the overall cost.
  • Access to Pipes: Accessibility issues, such as confined spaces or challenging locations, may impact the cost as additional equipment or safety measures may be required.

To obtain a precise cost estimate for descaling your pipes, get in touch with us today. We’ll assess the specific conditions of your pipes and provide a fixed-fee quote based on the required services.

Yes, regular descaling of drains is recommended to maintain optimal functionality and prevent various issues. Here’s why you might need to descale your drains:

  • Prevention of Blockages: Over time, mineral deposits, grease, soap scum, and other substances can accumulate on the inner walls of drainpipes, leading to blockages. Descaling helps remove these deposits, preventing clogs that could impede water flow.
  • Improvement of Water Flow: Descaling enhances the flow of water through the pipes by clearing away any buildup. This is particularly important in kitchen drains, where grease and food particles can accumulate, causing slow drainage.
  • Odour Prevention: Accumulated organic matter in drains can emit unpleasant odours. Regular descaling helps eliminate these odours by removing the sources of bacterial growth and decomposing materials.
  • Prolonging Drain Lifespan: Scaling and buildup can contribute to the deterioration of pipes over time. Descaling helps maintain the integrity of the pipes, potentially prolonging their lifespan and reducing the need for costly repairs or replacements.
  • Preventing Corrosion: In some cases, the accumulation of certain substances on pipe walls can lead to corrosion. Descaling helps protect against corrosion by removing corrosive elements and maintaining the structural integrity of the pipes.
  • Maintaining Plumbing Efficiency: Descaling contributes to the overall efficiency of your plumbing system, ensuring that water flows freely and efficiently throughout your property.

Regular maintenance, including descaling, can help you avoid inconvenient and potentially expensive plumbing issues. The frequency of descaling depends on factors such as the type of pipes, water hardness, and the usage patterns in your home or business. 

Several signs can indicate that your plumbing system may need descaling. If you observe any of the following issues, it’s a good idea to consider descaling your system:

  • Reduced Water Flow: If you notice a decrease in water pressure or slower drainage in sinks, showers, or other fixtures, it could be a sign of scale buildup in the pipes.
  • Unpleasant Odours: Accumulated debris and organic matter in pipes can lead to foul odours. If you notice persistent bad smells coming from your drains, descaling may help eliminate the source of the odour.
  • Visible Scaling: In some cases, you may be able to see mineral deposits or scale on faucets, showerheads, or other plumbing fixtures. This visible scaling often indicates a buildup within the pipes as well.
  • Discoloured Water: If the water coming out of your taps has an unusual colour, it may be an indication of scaling or corrosion in the pipes.
  • Frequent Blockages: If you experience recurrent blockages in your drains or plumbing fixtures, it could be a sign of scaling preventing the smooth flow of water.
  • Increased Energy Bills: Scaling in water heaters or appliances can reduce their efficiency, leading to higher energy bills. If you notice an unexplained increase in energy costs, it might be worth checking for scaling.
  • Older Plumbing Systems: If your plumbing system is older or you’ve never performed descaling maintenance, it’s a good idea to schedule descaling to prevent potential issues.

Regular inspections and maintenance can help identify these signs early on, allowing you to address scaling before it causes significant problems. If you’re unsure about the condition of your plumbing system, get in touch with Royal Flush Drainage for an assessment where we can provide valuable insights and recommendations for descaling your drain systems. 

There are a number of chemicals available to consumers for domestic use which can help with descaling, however, many of these chemicals can be hazardous to health and potentially damaging to your pipework and drainage systems if not used correctly. 

Incorrect use of chemical descalers can erode plastic and even metal pipework, particularly if your drainage system is already damaged or partly eroded. Using acid-based descalers can quickly damage pipes if not used properly so it is advised to seek professional help from drainage companies like ourselves. 

In some instances, scaling may not be the main issue and the use of chemicals may create further problems. 

If you do opt to use chemical descalers yourself, always follow the instructions, wear protective gear including gloves and eye protection and ensure the area is well-ventilated by opening windows and doors. Ensure you flush through the chemicals thoroughly and don’t allow them to stand for longer than the time detailed in the product’s instructions. 

If you are in any doubt – call the professionals and we’ll be happy to assist.

The frequency of pipe descaling depends on various factors, and there isn’t a one-size-fits-all answer. The need for descaling is influenced by factors such as water hardness, the type of pipes in your plumbing system, and your water usage patterns. Here are some general guidelines:

  • Water Hardness: If you live in an area with hard water, which has a high mineral content, scaling is more likely to occur. In such cases, more frequent descaling may be necessary.
  • Type of Pipes: The material of your pipes can affect scaling. For example, older galvanised steel pipes are more prone to scaling than newer copper or plastic pipes.
  • Water Usage: High water usage, especially hot water usage, can contribute to scale buildup in water heaters and pipes. Consider more frequent descaling if your household uses a significant amount of hot water.
  • Previous Scaling Issues: If you’ve experienced scaling problems in the past, it’s advisable to monitor your pipes regularly and descale as required.
  • Preventive Maintenance: Implementing preventive maintenance measures, including regular descaling, can help extend the life of your plumbing system and appliances.

As a general recommendation, consider scheduling pipe descaling every 1 to 3 years, but adjust the frequency based on the specific conditions in your area and within your plumbing system. Commercial environments and commercial drainage systems particularly in public places such as public toilets, bars, restaurants etc may require more frequent descaling due to increased use.

Yes we do! We truly are 24/7 emergency plumbers and drain engineers. We operate all day, every day, 7 days a week, 365 days of the year. If you have an emergency that requires immediate attention call us on 01442 773 702 or 07815 720 037.

If you’re experiencing a blocked drain causing flooding in your home, it’s crucial to take immediate action to minimise damage and address the issue. Here are the steps to follow:

  • Turn Off the Water Supply: If the flooding is severe, locate and turn off the main water supply to your home to prevent additional water from entering the affected areas. This is often a stopcock located under your kitchen sink but can sometimes be found in your bathroom or in an airing cupboard.
  • Avoid Electrical Hazards: Do not touch any electrical appliances or outlets in flooded areas. If the water level is high and near electrical outlets, leave the area and contact an electrician if necessary.
  • Protect Valuables: If possible, remove valuable items and furniture from the affected area to prevent further damage.
  • Call Royal Flush Drainage: Contact us as soon as you’ve secured the area. Provide us with as much information as possible about the situation and we’ll help you minimise the disruption and damage as best as possible prior to our emergency visit.
  • Avoid Chemicals: Do not use chemical drain cleaners without professional advice, as they can exacerbate the issue or cause harm to the pipes.
  • Ventilate the Area: Open windows and doors to ventilate the affected area and help reduce moisture and potential mould growth.
  • Document the Damage: Take photos or videos of the flooding and damage for insurance purposes. Documenting the situation can be useful when filing a claim.
  • Contact Your Insurance Provider: If necessary, notify your insurance provider as soon as possible to report the incident and seek guidance on the coverage and claims process.

Remember, swift action is crucial in preventing further damage and addressing the blocked drain causing flooding.

Royal Flush Drainage will always attempt to visit you as quickly as possible in an emergency. Our timing is of course subject to engineer availability but in most circumstances, we’ll begin our journey out to you within minutes of calling. How long it takes us to arrive will also depend on your location and traffic circumstances but no matter what time of day or night you call us, we’ll always endeavour to get to you as quickly as possible, without delay!

We serve large parts of Hertfordshire, North London, Buckinghamshire and Bedfordshire and we are located close to the M1 and M25 motorways providing us with rapid access to a wide service coverage area. 

To check if we service your area, click here and submit your postcode. We can visit most places within our service area in one hour or less.